COBRA Plan Administrator
TASC is a rapidly growing Third Party Administrator of tax advantaged employee benefit programs who pioneered the use of IRS section 105 to allow small businesses to deduct all of their health care costs.
Looking for a great career with a growing, open, and innovative company? Are you friendly and
detail oriented? Are you a self-starter who enjoys a fast-paced environment?
If so, then TASC is the place for you! Consider joining the TASC team!
The purpose of this position is, but is not limited to, providing proficient, high level support in a specific product line, supporting the efforts in problem resolution, including corrective and preventative actions. This also provides leadership in continuous improvement activities for products and processes. This position also assists in performance measurements and process management, as well as provides employee development and training to department employees as needed or as directed. This position also provides leadership in continuous improvement activities for products and processes.
Position Responsibilities
- Maintain proficiency and knowledge in COBRA division
- Provide leadership and direction in product and process management and improvement
- Overall responsibility for product communication internally within the organization as well as externally to customers.
- Monitor the daily processes to ensure daily priorities and performance expectations are identified and met
- Support of other functional areas relative to product:
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- Sales on plan design, special requests, approvals
- IT on system and platform issues, enhancements and concerns
- Operations relative to administration support and needs
- Effective change administrator - proposed changes, enhancements, features
- Business Development on events and market worthy information
- Finance elements related to the product line
- Assist in development & implementation of product related changes
- Monitor and recommend opportunities and suggestions to increase value and participationto our customers relative to the product line
- Provide updates on general enhancements on the product line through employee development and training opportunities within the department.
Core Competencies:
- Education and/or experience equivalent to a minimum of an Associate’s degree from an accredited college or university with a degree in Business Administration, Business Management, Training and Development, Human Resources, Customer Service, or related discipline
- Minimum of 3-5 years demonstrated experience in a Customer Service environment
- Minimum 3-5 years experience working in professional office environment, in an employee benefits administration capacity
- Minimum of 3-5 years experience in the product specific environment in developing and maintaining product and processes
- Effective and professional communication skills with an emphasis on verbal skills; ability to effectively deal with stressful and confrontational situations with customers, internal and external
- Demonstrated excellent interpersonal, verbal, and written communication skills, including strong listening skills
- Demonstrated effective leadership, coaching, and training skills
- Demonstrated understanding of processing relations and the overall business environment
- Attention to detail while processing high levels of output
- Demonstrated computer skills (e-mail, database entry, word processing, etc).
- Ability to understand software program relationships and to quickly work with and between multiple programs
- Ability to work in a fast-paced and constant priorities-changing environment.