Quality and Customer Satisfaction Supervisor
Reporting to Director of Customer Relations
Are you looking for a challenging opportunity in a fast paced environment, where your
leadership is key to the success of the department? Join the TASC Team! TASC is a rapidly growing
Third Party Administrator of tax advantaged employee benefit programs who pioneered the use of IRS
section 105 to allow small businesses to deduct all of their health care costs.
TASC is looking for an experienced Quality & Customer Satisfaction Supervisor. The primary
responsibility will be to manage, oversee and direct workflow related to the Quality System.
Position Responsibilities:
• Direct supervision of personnel, resource management, coordinating and scheduling work
assignments, and administering performance measurements including customer satisfaction.
• Manage the Corrective Action Program; including root cause, corrective and preventive
action identification and follow through.
• Manage the Customer Complaint Program including data collection, analysis, and corrective
action implementation.
• Assist in the development and implementation of process enhancements to insure quality
controls.
• Work with Business Development in Customer Satisfaction Survey’s and analysis.
• Interact and coordinate activities with all Customer Service functional areas, including
supervisory back-up.
• Training and Employee Development; Develop and implement programs in product, process, and
cross-training.
• Develop departmental performance matrix and monitor continuous improvement process.
Core Competenties:
• Minimum of a Bachelors Degree in Business Management, Training and Development, Quality
Systems, Operations Management, or related discipline.
• A minimum of three (3) years experience in a position with progressive responsibility;
preferably in quality, continuous improvement, six sigma, Lean or TQM.
• Demonstrated supervisory and/or management skills.
• Excellent Interpersonal, verbal and written communications skills; and demonstrated
listening skills.
• Strong computer skills; working knowledge of MSOffice suite.
• Strong business acumen; customer relations, principles, budgeting and finance skills.
• Ability to problem solve and act decisively. Remain flexible in an aggressive, fast-paced,
and constantly changing work environment.
We offer an exciting, challenging and fast-paced environment in which talented
professionals can really thrive. Here, you'll have the opportunity to do your best work in an
atmosphere that's fun, open, and conducive to innovative thinking. If you're ready to take your
career to the next level and you meet the minimum qualifications, apply today!
