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Business Support Specialist (Internal Applicants Only) (330)

POSITION PURPOSE:

The purpose of the Business Support Specialist (BSS) position is, but is not limited to, serving internal customers to resolve external customer needs. This position will play a key role in supporting TASC’s growth by working with systems and databases that provide analytics to the entire company. This position will be exposed to the technical and business sides of TASC.

This position will provide business requirements, and use-case scenarios in the environment of TASC’s applications development to ensure quality business processes and a quality end-user experience. The Specialist records, and documents business cases and details and models that show process flows, discuss findings with the project team, and works with development and testing staff in designing and doing user acceptance testing, that are under the jurisdiction of this position.

A Business Support Specialist reviews, analyzes, and evaluates business systems and user needs. This position requires strong knowledge of TASC’s overall business processes and internal systems. The BSS assists with requirements and testing to ensure that business needs are met. This role will also assist with the coordination of deadlines and responsibilities with project managers and also monitor and summarize requirements with Development and Quality Assurance for user-acceptance testing. A certain degree of creativity and latitude is expected in this position.

The BSS is responsible to for analysis and to develop requirements documentation for projects, process changes or implementations, production fixes and enhancements.

This is a full-time, non-exempt position working core hours of 8:00am to 5:00pm, Monday through Friday. The position reports to our Manager of Requirements Management and Analysis.

POSITIONAL COMPETENCIES:

  • Ability to use Business Requirement methods to gather requirements throughout TASC’s business units, document and communicate them to assist the BTS Team with all details necessary to effectively resolve issues.
  • Ability to build and maintain strong relational skills across functional areas.
  • Demonstrated ability of continuous learning about TASC’s business processes and the TPA industry.
  • Knowledge of Project Management Basics principles – Priorities and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic budget plans.
  • Ability to troubleshoot and identify problems, root cause, and communicate in both written and verbal communication to resolve them.
  • Ability to analyze comprehensive business processes, performs in-depth work analysis, and develops reports and flow charts.

QUALIFICATIONS:

  • Associate Degree (or equivalent experience from an accredited college or university) is preferred
  • One or more years of business analysis or three years of technical support experience is preferred.
  • One or more years of experience with systems assessments, user design and testing, communicating between the business and technical teams.
  • One or more years of experience in analyzing, troubleshooting, and researching to resolve issues.

CORPORATE CORE COMPETENCIES:

  • Adaptability - Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, and adjusts plans to meet changing needs
  • Initiative - Deals with problems as they arise, focusing energy and resources on those situations until resolved; identifies new opportunities and takes action; takes on new responsibilities when needed
  • Results Focus - Can be counted on to meet or exceed goals; pushes self and others for results; is a conscientious worker who can be relied upon to handle unforeseen obstacles
  • Customer Focus - Meets internal and external customer expectations; delivers upon commitments; build customer confidence; follows through on requests gaining trust and respect
  • Ethics/Integrity - Is seen as a direct, truthful individual; adheres to appropriate core values at all times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches
  • Location: Madison, WI

TASC is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, gender identity, gender expression, pregnancy, national origin, citizenship status, disability, genetic characteristics, sexual orientation, marital status, domestic partner status, military status, protected veteran status, disability status or any other characteristic protected by law.

Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. TASC participates in E-Verify.

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