Madison, WI (November 14, 2011) – TASC (Total Administrative Services Corporation) was honored recently by Actuate Corporation, a leading Business Intelligence (BI) vendor. The accolade—for achieving outstanding business performance with the BIRT®-based business intelligence applications—was presented during an awards ceremony held November 9, 2011 in New York City. On behalf of TASC, Executive Vice President of Business Technology Services (BTS) Karl Richards accepted the award, titled “Actuate’s 2011 Excellence Award in the BIRT Implementation category.”
TASC provides a wide range of employee benefits solutions. This recognition praises the innovative way TASC seamlessly integrated BIRT’s robust iServer and BIRT Data Objects into MyTASC, enabling the company to deliver a one-of-a-kind online customer service tool—compete with service dashboards, production metrics, service request submission and tracking, and much more. Through its online portal, MyTASC, TASC serves over 600,000 customers throughout the United States.
“We are excited to receive the Actuate Excellence Award for our BIRT implementation,” said Richards. “TASC chose Actuate BIRT for its integration capabilities and ability to rapidly consolidate a wide variety of diverse data sources, and for its scalability to meet TASC’s web traffic demands now and in the future.”
TASC used the technology to build the ground-breaking MyService Center. This one-of-a-kind service tool presents highly detailed on-the-spot administrative information and unparalleled accountability to help TASC’s customers learn about features that make their jobs easier and increase their employees’ satisfaction. With MyService Center, customers can submit secure requests for assistance, receive direct and personal communication from TASC, calculate the amount of their tax savings, monitor their use of Plan resources, and more. This business intelligence tool gives TASC’s MyService Center advanced dashboard capabilities, presenting users with a comprehensive resource score card.
“We use BIRT to build a sophisticated service offering and completely integrated the program with our system,” states Richards. “Our customers receive open access to an unbelievable wealth of Plan resources and information to enhance their satisfaction, all within the comfort and familiarity of our website.”
TASC prides itself on delivering innovations designed to improve its services, to enhance its accountability, and increase its performance. One of the first third-party benefits administrators to provide a mobile app, TASC is poised to release the next phase of its mobile platform, which will allow users to submit and complete the request for reimbursement process, including the ability to submit photographs of receipts as substantiation.
