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TASC Card FAQs - Clients

Frequently Asked Questions

CARD ISSUING

How do I obtain TASC Cards for my employees?

Simply elect the TASC Card feature in your Plan on your initial application. If you are an existing Client and now want to elect the TASC Card, please call Customer Care (1-800-422-4661) to request a form or visit MyTASC to submit a MyService Request under Contact Us. Once elected, we will automatically send a card to each active Participant at their address on file in MyTASC.

Who can obtain a TASC Card?

Each active Participant of a Plan with the TASC Card feature selected, as well as their eligible dependent(s).

NOTE: Participants receive one card free of charge and may request one free card for a dependent on their account. (A maximum of three dependent cards may be requested.) A $10 fee is charged for each additional dependent card.

How long does it take to receive a TASC Card?

Typically cards are received within 10-14 business days of request/Plan inception; it can take longer during peak season at TASC (mid-December through February).

How is the TASC Card distributed?

The TASC Card is sent directly to Plan Participants at their address on file in MyTASC.  Dependent cards are issued to the Plan Participant’s address as well.

Are my employees required to activate the TASC Card?

A separate activation step is not required. To activate the TASC Card, simply swipe it for an eligible expense. The card goes live on the first successful swipe.

USING THE TASC CARD

Where can my employees use the TASC Card?

MyBenefits: If elected, the TASC Card MyBenefits account will work at healthcare merchants eligible under your Plan and at other merchants with a healthcare Inventory Information Approval System (IIAS) in place. Healthcare merchants include doctors, dentists, vision care facilities, and other locations that sell medical services/products only. The IIAS automatically approves purchase of eligible items from the benefits account(s) at the point of purchase. This system allows for a set of eligible items standard from merchant to merchant. As long as your employees shop at a retailer with IIAS, the TASC Card’s MyBenefits account will approve eligible items only. For a list of IIAS certified merchants, visit http://www.sig-is.org/en/index.asp, under Publications. For information regarding the eligibility of a particular expense, check your Plan Documents or ask TASC.

The TASC Card may also be used at 90% Rule Merchants registered with the Special Interest Group for IIAS Standards (SIGIS); a 90% Rule Merchant is a drug store or pharmacy whose annual sales receipts are 90% or more from FSA-eligible medical expenses. Card transactions at 90% Rule Merchants may or may not be auto-substantiated, based on your plan. 

MyCash: Participants may access their MyCash funds with the swipe of their TASC Card at any merchant that accepts Mastercard, Maestro, or NYCE cards. They may also withdraw their funds at an ATM with a PIN. Or, from MyTASC, click Schedule MyCash Transfer to set up a transfer of MyCash funds to a personal bank account.

How does the TASC Card work?

At merchants with a healthcare Inventory Information Approval System (IIAS), your employee TASC Card will determine the MyBenefits eligibility/ineligibility of each item. For items that are MyBenefits eligible, the TASC Card will automatically access MyBenefits funds to pay for the purchase. For items that are not MyBenefits eligible, the TASC Card will automatically access MyCash funds (if available).

The TASC Card is smart! Your employees simply swipe the TASC Card when making a purchase and the card will automatically determine the following: (1) how they are using their TASC Card, whether as a signature debit card (MyBenefits or MyCash) or as an ATM card (MyCash only), (2) the MyBenefits eligibility of each item they are purchasing, and (3) which account to use, whether MyBenefits or MyCash, or a combination of both.

When using signature debit, users should select “credit” as an option, not “debit.” At an ATM, withdraw from “savings.”

TASC Card purchases are deducted from MyBenefits or MyCash, depending on the type of purchase and the availability of funds. For medically eligible purchases, MyBenefits funds are accessed first: if the account balance is inadequate, MyCash funds are used automatically to cover the (remainder of or entire) purchase. Conversely, when MyCash funds are inadequate, the MyBenefits account will not cover medically ineligible purchases.

Despite best intentions, sometimes a card user or healthcare merchant inadvertently errors in using the TASC Card. For example, a TASC Card transaction may be processed even though an item may not be eligible. If this happens, instruct your employee to contact TASC as soon as they become aware of the inaccuracy, so corrective action may be initiated

FEES

What fees are associated with TASC Card?

The Participant is not charged for a signature debit transaction to access their healthcare account (MyBenefits) or their cash account (MyCash). Conversely, Participants who access their cash account using an ATM will likely be charged ATM/bank fees.

Does TASC charge a fee for active employees who retain a balance in their cash account on their Card? 

No fee is charged for an active FlexSystem Participant who holds a balance in their cash account; the MyCash account is a standard feature of the TASC Card and is available at no extra cost to the employer or Participants actively enrolled in a FlexSystem benefit.

NOTE: TASC will apply a $5.00 monthly "Cash Account Access Service Fee" for those Participants not enrolled in an active benefit with a positive MyCash balance.

What fees will be imposed for the future multiple product card?

Cards can hold funds for multiple products, including a Flexible Spending Account (FSA), Health Savings Account (HSA), and Health Reimbursement Account (HRA). Specifics on the stacked card are in the planning stages. This enhancement to the TASC Card will be released in the future.

CARD OPERATIONS

Since the TASC Card can be used at an ATM to access funds from MyCash, is a PIN required for ATM usage?

Yes. PINs are required for cash account ATM use. Participants who plan to use the TASC Card at ATMs must first contact TASC for a PIN (visit MyTASC, Manage My Card). Conversely, a PIN is not required to access the healthcare accounts; funds in these accounts are accessed via signature debit. When using signature debit, you should select “credit” as an option, not “debit.” At an ATM, withdraw from “savings.”

Are Participants notified when a cash reimbursement is made from their TASC Card?

Yes. Participants receive reimbursement notification by email or text message if elected (from MyTASC, click Set Notifications). Participants may also access this information online in MyTASC (click View Account Overview) and on the interactive voice response (IVR) phone system (1-800-422-4661).

How do Participants know what funds are available in each of their accounts?

Participants may verify the balance in their various accounts in MyTASC, MyTASC Mobile, via a text message, via the interactive voice response (IVR) phone system, or by calling Customer Care at 1-800-422-4661.

Do Participants earn interest on the funds in MyCash?

No interest is gained on the funds in MyCash.

What happens when Participants terminate and funds remain in their cash account?

MyCash funds remain available to the cardholder until the account balance is spent. When funds remain in the MyCash account beyond the established Grace Period, TASC will withdraw a $5.00 monthly Cash Account Access Service Fee from the account for continued access to MyCash until all funds are depleted.

Does the TASC Card function as a “Smart Card,” meaning it can be waved at point of purchase instead of being scanned?

No. The smart card functionality is not part of the TASC Card at this time. Research will explore the technology, merchant acceptance, and customer need as this function is considered for future TASC Card enhancement.

Is direct deposit available for reimbursements? 

Yes. Participants can visit MyTASC (www.tasconline.com) and click Set Up Direct Deposit to receive reimbursements via direct deposit to a personal bank account. Or Participants may schedule a one-time or recurring transfer at their convenience; then they are able to access MyCash funds via their TASC Card at a merchant or ATM until the scheduled transfer is completed. Selecting a disbursement other than direct deposit gives Participants more flexibility in accessing their MyCash funds.

Will paper reimbursement checks be discontinued?

Yes, for the most part. Eventually paper checks will be issued only rarely, and only to Participants who specify their preference for paper check reimbursements. A per check convenience fee will be charged.

If you have not elected the TASC Card for your benefits account, your Participants will receive a TASC Card with exclusive MyCash access; no benefits account access will be available per your FlexSystem election. Reimbursement funds will be deposited in MyCash and Participants may access the funds via the TASC Card (with exclusive MyCash access) at a merchant or an ATM, or transfer funds to a personal bank account.

Is there a limit to how much an employee can transfer from their MyCash account to their bank account?  

Transfers are limited to the available balance in MyCash at the time of the transfer.

If a Participant receives a $2,000 reimbursement to their MyCash account, they may transfer the full $2,000 in a single transfer transaction.

 

FSA - SECTION 125 - FLEXIBLE SPENDING ACCOUNTS | HRA - SECTION 105 - HEALTH REIMBURSEMENT ARRANGEMENTS | HSA - HEALTH SAVINGS ACCOUNTS | COBRA ADMINISTRATION | FMLA ADMINISTRATION | ERISA ADMINISTRATION | PAYROLL ADMINISTRATION