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Where do I go to log into my account?

Return to the main page of www.tasconline.com and go to MyTASC Login at the top right corner.

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I forgot my MyTASC Password. How do I request a new one?

If you forget your Password, click Forgot your Password? on the login page. Follow the prompts to reset your Password.

Once you are logged into MyTASC, you can also reset your Password. On the home page:

  • Click Profile.
  • Click Change Username, Password tab.
  • Enter your new password, confirm your new password.
  • Click Update to save your new password.

To return to your MyTASC homepage, click Welcome or the home icon.

Note: Passwords must:

  • Be at least 8 (eight) characters in length.
  • Contain 1 (one) upper case letter.
  • Contain 2 (two) lower case letters.
  • Contain 1 (one) number.
  • Not be one you have used in the past four password resets.

Passwords expire after 375 days.
After five failed login attempts, you will be locked out of your account.

MyTASC requires a valid e-mail address to reset your Password. If you do not have a valid e-mail address stored in your online MyTASC account or you have locked yourself out of your account, please call Customer Care at 1-800-422-4661 for assistance.

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I forgot my MyTASC Username. How do I request a new one?

Please call Customer Care at 1-800-422-4661 for assistance with retrieving your Username.

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I am unsure of my relationship with TASC. Am I a Client, a Participant, or a Provider?

Below are the types of relationships at TASC.

  • Client = Employer offering a TASC Plan.
  • Participant = Employee participating in a TASC Plan.
  • Provider = Agent, broker, or financial professional providing TASC services to businesses.

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When I visit www.tasconline.com and attempt to login, I get a blank screen, a pop-up blocker message, or the screen fails to load. What is happening?

You are most likely experiencing a pop-up blocker that is not allowing you to access this website. Click here for Pop-Up Blocker Assistance. IMPORTANT TIP: If the pop-up blocker is preventing a new browser window from opening, you can press the Ctrl key while clicking on a link with your mouse. This combined keyboard and mouse functionality will allow a new browser window to open from a "blocked" website.

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When I visit www.tasconline.com and attempt to login, I get a screen that says "Please Wait While MyTASC is loading" that persists for longer than two minutes.

If the "Please Wait While MyTASC is loading" screen remains for longer than 2 minutes, close your browser session, and re-launch a new browser session. A delay in loading the MyTASC website application occurs more frequently with dial-up internet connections. You may also try to login to MyTASC during "off" hours (non-typical business hours).

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What is my Username?

A Username is an identifier that allows you to enter a system. Use your unique MyTASC Username in conjunction with your unique MyTASC Password to login to MyTASC.

Once you login to MyTASC, you can create an easy to remember Username: From the Participant Manager homepage:

  • Click Profile.
  • Click Change Username, Password tab.
  • Enter your new Username.
  • Click Update.

To return to your MyTASC homepage, click Welcome or the home icon.

Your Username must be unique (not used by any other user of the system). MyTASC automatically checks to confirm if the Username you created already exists. If it exits, a different Username is required. MyTASC requires a valid e-mail address to reset your Username.

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I am having issues accessing the MyTASC website.

Issues regarding MyTASC website loading generally result from four primary causes. Please review this full checklist prior to contacting TASC.

Cause 1: Entering an incorrect Username or Password.

Cause 2: Dial-Up Internet Connections.
Due to the robust nature of the MyTASC website application, dial-up internet users may experience a delay in accessing the website. If you receive the "Please Wait While MyTASC is loading" screen that persists longer than 2 minutes, your login session has been unsuccessful. Close your browser session and re-launch a new browser session to try again.

Cause 3: Pop-Up Blockers. Click here for Pop-Up Blocker Assistance.
The enhanced software applications used within the MyTASC website application cause some internet browsers to perceive MyTASC screens as "pop-ups." The MyTASC website application is safe and secure, and this occurrence is simply a technological challenge. A simple solution: set your computer security to allow the use of pop-ups for the MyTASC website application only. For more information on successfully viewing the MyTASC website application, access MyTASC Browser Requirements. Browser Requirements.

Cause 4: Out-of-Date or Unsupported Browsers.
To maximize the capabilities of the MyTASC website application, Microsoft Internet Explorer Version 8.0 specifications have been utilized. If you are running a previous version of Microsoft Internet Explorer, you may experience a slight delay in loading the MyTASC website application. If possible, download the free update to Microsoft Internet Explorer Version 8.0 to experience a faster, more satisfying website experience.

Supported Browsers: At this time, the MyTASC website application supports the following internet browser types:

  • Internet Explorer 8.0 and above
  • Google Chrome 30 and above
  • Mozilla Firefox 25 and above
  • Safari 6 for Mac

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How do I contact TASC?

Contact TASC by calling Customer Care at 1-800-422-4661.
Or
Contact TASC by logging into your online account. Click Contact Us to submit a MyService Request. This online form contextualizes each communication as it occurs, so we can promptly route your request directly to the Customer Care team that can assist you best. It’s a great way to expedite requests for service. Most important, it keeps your personal health information confidential and secure per HIPAA regulations.

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