CARD ISSUING

How do I obtain TASC Cards for my employees?

New customers elect the option on their plan. Existing customers can call Customer Care (1-800-422-4661) to request a form or sign into your account and submit a Service Request . Once elected, we will automatically send a card to each active participant at their address on file.

Who can obtain a TASC Card?

Each active participant of a plan and their eligible dependent(s). We provide two free cards (one for the participant and one for a spouse or participant). A participant may elect to get up to two more cards, however, these will be $10 each.

How long does it take to receive a TASC Card?

Typically cards are received within 10-14 business days of request/plan inception.

How is the TASC Card distributed?

The TASC Card is sent directly to Plan Participants at their address on file in MyTASC.  Dependent cards are issued to the Plan Participant’s address as well.

Are my employees required to activate the TASC Card?

No. To activate the TASC Card, simply swipe it for an eligible expense. The card goes live on the first successful swipe.

USING THE TASC CARD

Where can my employees use the TASC Card?

At healthcare merchants with a healthcare Inventory Information Approval System (IIAS) in place including doctors, dentists, vision care facilities, and other locations that sell medical services/products. The IIAS automatically approves purchase of eligible items from the benefits account(s) at the point of purchase. For a list of IIAS certified merchants, visit http://www.sig-is.org/en/index.asp, under Publications.

Participants may access their MyCash funds (a separate account on their TASC Card) at any merchant that accepts Mastercard. They may also withdraw their funds at an ATM with a PIN. 

How does the TASC Card work?

Your employees simply swipe the TASC Card when making a purchase and the card will automatically determine the following: (1) how they are using their TASC Card, whether as a signature debit card (benefits or MyCash) or as an ATM card (MyCash only), (2) the eligibility of each item they are purchasing, and (3) which account to use.

FEES

What fees are associated with TASC Card?

The only fees that may be associated is if a participant accessed their MyCash account using an ATM and the ATM charges a usage fee. There are no fees for using the card for purchases.

Does TASC charge a fee for active employees who retain a balance in their cash account on their Card? 

There are no fees for active participants with balances in their cash account. If a participant is no longer enrolled, TASC applies a $5.00 monthly "Cash Account Access Service Fee" until there is a zero balance.

CARD OPERATIONS

Is a PIN required for ATM usage?

Yes. Participants who plan to use the TASC Card at ATMs must first contact TASC for a PIN.  

How do Participants know what funds are available in each of their accounts?

Participants may check balances online, on the TASC app, the interactive voice response (IVR) phone system, or by calling Customer Care at 1-800-422-4661.

Is direct deposit available for reimbursements? 

Yes. Participants can receive reimbursements via direct deposit to a personal bank account with one-time or recurring transfer at their convenience.

Is there a limit to how much an employee can transfer from their MyCash account to their bank account?  

Transfers are limited to the available balance in MyCash at the time of the transfer. 

 

The TASC Card is issued by Pathward®, N.A., Member FDIC, pursuant to license by Mastercard® International Incorporated. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.